The
Nine Stages of Conflict Escalation According to Friedrich Glasl
1.
Calcification:
standpoints calcify and take on a collisionary course. Awareness of
the impending impact leads to agitation. Despite this, the conviction
still remains that tension can be dissipated through discussion. The
parties or positions are still mobile.
2.
Debate:
polarisation of thought, emotion and will takes place. Thinking in
terms of black and white occurs along with a viewpoint of superiority
and inferiority.
3.
Action:
the idea that 'talking no longer helps' and the strategy of fait
accompli gains in importance. Empathy for the 'other side' diminishes,
and the danger of wrong interpretations grows.
4.
Images/Coalitions:
rumors spread, stereotypes and clichés are formed. The parties
manoeuvre each other into negative positions and fight. A search for
supporters takes place.
5.
Loss of
face: open and direct aggression (unlawful) ensues which aims to cause
the opponent’s loss of face.
6.
Threat
as a strategy: threats and counter threats increase. Escalation of the
conflict accelerates due to ultimatums being made.
7.
Limited
attempts to overthrow the opponent: the opponent is no longer viewed
as a person. Limited attempts to overthrow the opponent are seen as a
'fitting' and carried out. Reciprocating values: relatively slight
personal damage is seen as a victory.
8.
Dissipation:
the destruction and dissolution of the hostile system is pursued
intensively as a goal.
9.
Together
into the abyss: total confrontation ensues and there is no way back.
Extermination of the opponent at the price of self-extermination is
seen and accepted.
[Taken from:
Friedrich Glasl: Konfliktmanagement. Ein Handbuch für Führungskräfte
und Berater. 2nd edition, Bern/Stuttgart 1992]