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1.
Renouncing
Violence
If a
conflict threatens to escalate or has already escalated, renouncing violence
or the threat of it against the opponent is the most important rule.
2. Change of Views
One-sided accusations of guilt disrupt conflicts enormously. New
viewpoints must be elaborated if the conflict is to be recognized as a joint
problem.
3. Readiness to Discuss
Without contact between the parties to the conflict, one method of
defusing the explosive potential of the conflict is missing. Discussions
make it possible to come up with an initial definition for the object of the
conflict. This also provides the opportunity to reduce the danger of
misunderstanding.
4. Skills in Dialogue
Dialogue allows the opponents to recognize each other as partners in
conflict. The readiness to find a common solution then grows.
5. Mediation
The situation is in no way hopeless if dialogue fails to come to stand. It
frequently helps to ask a 'third-party' to mediate in such cases. |
6.
Trust
Dealing
with conflicts requires trust. One-sided activity ceases for this reason,
and your own approach is clarified.
7. The Rules of Fair Play
Common rules need to agreed for dealing with the conflict. They clarify
all aspects of common behavior. Confidentiality is required. Confidence
grows when the partners to the conflict behave fairly.
8. Empathy
Dialogue and mediation assists in understanding the viewpoints,
compulsions and interests of the partners in conflict and help you to take
these into consideration in your own approach. Conversely, readiness to
accept responsibility for your own part in the conflict grows.
9. Common Aspects
Common aspects and not differences become increasingly recognized by the
partners to the conflict. Approaches can be made concerning respective
convictions and values.
10. Balancing Out Interests and Reconciliation
A new relationship develops between the conflicting parties. In ideal
cases, a solution is found which partially satisfies the interests of both
sides at least. Reconciliation is possible. |
